Privacy Policy
Effective date: 12 September 2025
Policy Overview
Shadow Arcade Academy respects your privacy. This policy explains what personal information we collect, how we use and protect it, and the choices available to you. We follow the Australian Privacy Principles and, where applicable, the EU General Data Protection Regulation (GDPR).
Data we collect
- Contact details such as name, email, phone number
- Professional or academic affiliation and role
- Session preferences, attendance records, and feedback
- Technical data such as IP address and device information for security and analytics
- Communications you send to us
How we use your data
- To respond to inquiries and provide requested services
- To schedule, deliver, and improve sessions
- To comply with legal obligations and protect our rights
- With your consent, to send updates about programs
Retention
We retain personal data only as long as necessary for the purposes described or as required by law. When no longer needed, we securely delete or de-identify the data.
Your Rights
You can request access to the personal data we hold about you and ask for a copy.
You can ask us to correct inaccurate or incomplete information.
Where applicable, you may request deletion of your personal data, subject to legal obligations.
You may request your data in a portable format for reuse with another service where technically feasible.
If you have concerns, contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner or your local authority.
Privacy Inquiries
Email: [email protected]
Address: Level 6, 175 Pitt Street, Sydney NSW 2000, Australia
Phone: +61 2 8014 9627
Information to include in your request
- Full name and contact details
- Description of your request and relevant dates
- Any reference IDs or session names